Harvard ManageMentor — PROCESS IMPROVEMENT	
Worksheet for Creating a Functional Activity Flowchart 	
The worksheet below enables you to create a functional activity flowchart of a process. To create the flowchart, list the job titles of the people involved in the process on the left. For each job title in the chart, insert a box containing a short phrase representing what that person does at each step in the process. Insert diamonds containing a short phrase representing decisions people must make while carrying out the process. Number each box and diamond to indicate the sequence in which these activities and decisions are carried out. 	
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